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Privacy Policy

Africa CX Leaders Forum > Privacy Policy

Effective Date: June 1, 2025

At Africa CX Leaders Forum, accessible from https://www.cxleadersforum.org, we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or participate in our events and digital platforms.

By using this Site or interacting with us, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information to facilitate event management, community engagement, marketing, and continuous improvement of our services.

1.1 Personal Information

When you register for events, sign up for newsletters, or engage with our platform, we may collect the following:

  • Full name
  • Email address
  • Phone number
  • Company name & job title
  • Billing address and payment details (processed via secure third-party providers)
  • Social media handles (if shared)
  • Profile photo (for event badges or online profiles)
  • Any other details you voluntarily provide during registration or participation

1.2 Technical & Usage Information

When you browse our Site, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited, date/time of access
  • Referring site or source

We use cookies and similar technologies to enhance user experience and collect analytics. See Section 7 below for more on cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Event Management

  • Registration processing
  • Issuing tickets and confirmations
  • Managing attendance and access
  • Customizing event experiences
  • Communicating important event updates

2.2 Digital Community Engagement

  • Managing user access to private community platforms or forums
  • Sending newsletters, discussion prompts, or event follow-ups
  • Facilitating connections among CX professionals
  • Enabling networking through directories or virtual tools

2.3 Marketing & Communication

  • Sending updates about upcoming events, programs, or surveys
  • Sharing insights, reports, or curated content
  • Displaying testimonials or highlights (with consent)

2.4 Operational & Legal

  • Enhancing site performance and security
  • Meeting legal or regulatory requirements
  • Protecting against fraud and abuse

3. Sharing of Information

We do not sell or rent your personal information.

However, we may share information with:

  • Service providers: e.g., payment processors, email marketing platforms, CRM systems, event management tools
  • Event partners/sponsors: only when consent is provided during registration or when anonymized/aggregated
  • Legal authorities: if required by law or to protect our legal interests

All third parties are bound by strict confidentiality and data protection obligations.

4. Data Retention

We retain personal information only as long as necessary for the purposes set out in this policy or as required by law. In general:

  • Contact and registration details are retained for up to 10 years from last interaction
  • Payment information is processed via third-party platforms and not stored by us
  • Opt-out or unsubscribe requests are stored indefinitely to honor your preferences

You may request deletion of your data at any time (see Section 8).

5. Security of Your Information

We implement industry-standard measures to protect your personal information, including:

  • SSL encryption
  • Access controls and user authentication
  • Secure third-party service providers
  • Regular system updates and monitoring

However, no method of transmission over the Internet is 100% secure. We encourage you to take precautions to protect your information online.

6. Your Rights

Under applicable privacy laws (e.g., Rwanda’s data protection laws), you have the following rights:

  • Access: Request a copy of the personal data we hold
  • Correction: Request updates to inaccurate or incomplete information
  • Deletion: Ask for your personal data to be erased from our systems
  • Objection: Object to certain uses of your data (e.g., marketing)
  • Portability: Request your data in a machine-readable format

To exercise your rights, email us at support@cxleadersforum.org.

7. Cookies & Tracking Technologies

We use cookies and related technologies to:

  • Enable core site functionality
  • Track analytics and usage trends
  • Personalize content and recommendations

You may control or disable cookies via your browser settings. Disabling cookies may affect site functionality.

8. International Data Transfers

If you are located outside of Rwanda, your information may be processed and stored in Rwanda or other countries where we or our service providers operate. We ensure appropriate safeguards for such transfers, including contractual clauses and secure practices.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of data collected from a child without parental consent, we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated effective date. Continued use of the Site after changes are posted indicates your acceptance.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us:

Africa CX Leaders Forum (CX Touchpoints Rwanda)
Address: Street 647 str KG, Kigali, RWANDA
Phone: +250 796 162 434
Support Email: support@cxleadersforum.org
General Inquiries: contact@cxleadersforum.org
Website: https://www.cxleadersforum.org