Africa’s brightest minds in customer experience (CX) are coming together to tackle the continent’s biggest CX challenges. The forum brings together; Heads of CX from the continent's customer centric organizations, industry leaders, consultants, and CX national and professional bodies across Africa.
The next chapter of Africa’s CX journey unfolds in Kigali, Rwanda — 15–18 September 2025.
Building on the success and insights of the 2025 edition, the 2026 Africa CX Leaders Forum has been redesigned with purpose, precision, and progression smaller in scale, deeper in substance, and more strategically impactful.
Over the years, the Africa CX Leaders Forum has evolved into the continent’s premier platform for shaping customer and citizen experience leadership. Each edition has brought together visionary leaders, bold ideas, and actionable frameworks driving transformation across Africa.
Explore our past events to relive the moments, insights, and milestones that continue to inspire the future of CX in Africa.
Be part of Africa’s most transformative CX gathering secure your ticket for the 2026 Africa CX Leaders Forum and join the leaders redefining customer and citizen experience across the continent!
Our event team is available to provide you with any information about participating in the event.