Country CX Champions

Local Leaders. Continental Impact.

A Country CX Champion is a passionate and visionary professional dedicated to advancing Customer Experience (CX) excellence within their country.
Appointed under the Africa CX Leaders Forum, Champions serve as ambassadors, mobilizers, and change agents, ensuring that CX is not just a concept but a lived reality in every business, institution, and public service.

Country Champions act as the bridge between the Africa CX Leaders Forum and local CX ecosystems. They ensure that CX transformation is not just discussed at continental events, but implemented at national and grassroots levels in an organised manner.

They translate the Forum’s vision into national action, helping shape the Africa CX Agenda through advocacy, education, collaboration, and leadership, in collaboration with the different organs of the Forum.

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The Role of Country Champions

Each Champion plays a vital part in building Africa’s CX future by:

Promoting the Africa CX Leaders Community and ensuring its presence in every country.
Collaborating with Forum Commissions to adapt continental CX blueprints and guides to local needs.
Linking with national CX associations or, where none exist, leading efforts to create them.
Providing insights and feedback on national CX priorities to inform Forum themes and strategies.
Mobilizing CX professionals and organizations to join Africa-wide programs, events, and research initiatives.
Representing their countries at regional and continental dialogues on customer and citizen experience.

Why Become a Country CX Champion

Becoming a Champion is more than a title, it’s a mission.
You join a network of CX leaders shaping Africa’s economic and service future. As a Champion, you will:

Lead national CX transformation efforts and influence policy and practice.
Connect with the continent’s top CX minds, brands, and institutions.
Gain visibility and credibility as a national CX thought leader.
Access exclusive resources, research, and insights from the Forum and its partners.
Contribute to shaping the Africa CX Agenda for businesses and governments alike.

Your leadership will help make Africa a global model for customer and citizen experience.

How to Become a Country CX Champion

Are you passionate about transforming customer experiences in your country?
Do you believe Africa can lead the world in CX excellence?

Then this is your moment.

📩 Apply to become a Country Champion
Complete the registration form and start your journey as a leader in Africa’s CX movement:
👉 Apply Now

Meet our Country Champions

Meet the leaders transforming customer and citizen experiences across Africa. The Country CX Champions of the Africa CX Leaders Forum bring our mission to life in every nation