The African Curriculum and CX Integration Commission leads one of the most transformative missions of the Africa CX Leaders Forum shaping a generation that understands and lives the principles of customer and citizen experience.
This Commission works to integrate Customer Experience (CX) and service values into African education curricula, from primary to tertiary levels, nurturing empathy, problem-solving, and human-centered thinking as foundational life skills.
It unites educators, curriculum developers, psychologists, CX professionals, and education ministries across the continent to create frameworks that make “experience” part of Africa’s learning DNA.
The Commission seeks to ensure that experience-driven learning becomes a core part of civic and moral education helping young Africans grow into professionals who value customers, communities, and collaboration.
“If we teach empathy, listening, and respect early we build nations that serve better, lead better, and grow stronger.”
Africa’s future depends not only on the skills of its people but on their ability to serve, listen, and lead with empathy.
By bringing CX into the classroom, this Commission redefines what it means to educate for the real world preparing learners to become professionals, citizens, and leaders who create value for others.
It goes beyond textbooks to shape mindsets and national culture teaching service excellence as a way of life.
“Education builds knowledge. Experience education builds humanity.”
Are you passionate about elevating Africa’s customer experience culture?
Join this Commission and add your voice to leaders who are shaping the future of CX on the continent.
Every year 7 commission members volunteer to lead the commissions mission. You too can volunteer to be part of the transformation story.
Behind every blueprint is a team of passionate CX leaders shaping Africa’s experience story. Get to know the members of this Commission.
Head of Customer Service
Jamii Telecommunications
Kenya
Customer Service Executive
Rubis Energy
Kenya
Customer Experience manager
CPF Financial Services
Kenya
Customer Experience Leader & Business Developer
Scale Business Solutions
Democratic Republic of Congo
Customer Experience Manager
NCBA Bank
Kenya
Chief Experience Officer
Ajua
Kenya
Head of Customer Excellence
Jubilee Insurance
Kenya
Capacity Building Expert & Faculty Member
CX Academy Africa
Kenya
Head of Customer Service & Sales
Divine Health
South Africa
Across Africa, CX leaders are not just talking about change, they’re building it. Now, these resources are open to the public, ready for you to adapt, implement, and scale within your organization, sector, or country.
