The Africa Customer Experience Week / Month Commission is one of the flagship working groups of the Africa CX Leaders Forum, created to redefine how Africa celebrates and recognizes customer experience excellence.
While the world commemorates Customer Service Week annually, Africa’s CX leadership community recognizes that experience excellence deserves continuous celebration, learning, and visibility.
This Commission therefore works to institutionalize Africa Customer Experience Week (and Month) transforming it from a symbolic event into a continent-wide movement that celebrates service, experience design, empathy, and innovation.
“We’re not just celebrating customer service, we’re honoring the people, systems, and cultures that shape how Africa experiences value.”
Across the world, CX leaders use Customer Experience Week to recognize frontline teams and reaffirm the value of service excellence.
But in Africa, this moment is even more powerful — it’s a celebration of resilience, creativity, and the uniquely human approach to experience that defines African business.
By localizing the concept into an Africa CX Week and CX Month, this Commission is not just helping organizations celebrate; it’s building a shared culture of appreciation and experience excellence , one that drives productivity, employee pride, and customer trust.
“When we celebrate experience, we celebrate dignity, empathy, and the human heartbeat of African enterprise.”
The Africa CX Week / Month Blueprint is the continent’s primary guide for celebrating customer experience excellence designed for corporates, public institutions, SMEs, and communities.
It includes:
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Are you passionate about elevating Africa’s customer experience culture?
Join the Africa CX Week / Month Commission to shape the frameworks, campaigns, and celebrations that will inspire organizations across the continent.
Every year 7 commission members volunteer to contribute to the commissions mission. Volunteer to be part of the transformation story.
Behind every blueprint is a team of passionate CX leaders shaping Africa’s experience story. Get to know the members of this Commission.
Wonga - South Africa
Community Development Manager - tāmeer - Egypt
Lead Customer Experience - SATO, Africa - Kenya
Head Client Experience - Stanbic Investment Management Services Ltd. -Ghana
Customer Experience Consultant - P31 Experience - Nigeria
Lead Consultant - Bespoke Experiences - Botswana
Founder - CX Angola
DBA Candidate | CXPA Member| Group CEO @ CX Touchpoints Group | CX Author & Researcher | 2025 Judge, International CX Awards (ICXA) |
Across Africa, CX leaders are not just talking about change, they’re building it. Now, these resources are open to the public, ready for you to adapt, implement, and scale within your organization, sector, or country.
