For the first time, Africa’s public sector leaders, development partners, and civic actors will gather under one roof to exchange ideas, showcase reforms, and design a shared vision for citizen-centered governance — one that builds trust, inclusion, and service excellence across the continent.
Kigali - Rwanda
To be Announced
A curated network of high-level decision-makers and practitioners shaping public service transformation across the continent:
Over 150 participants from 20+ countries are expected to attend, a diverse blend of visionaries driving the new era of African public service excellence.
The conference explores how governments can design, deliver, and measure services through the lens of the citizen journey , aligning leadership, systems, and culture toward empathy, inclusion, and trust. Key thematic pillars include:
Insights to align funding and technical assistance with emerging citizen experience priorities.
Platforms to scale regional collaboration on digital governance and service improvement.
Opportunities to present solutions supporting digital transformation and service management.
Visibility among senior government decision-makers from across Africa.
Be part of a defining moment for Africa’s public sector transformation.
Join the leaders shaping a future where governance begins with the citizen experience.
We are thrilled to present to you our 2025 speakers
Over the years, the Africa CX Leaders Forum has evolved into the continent’s premier platform for shaping customer and citizen experience leadership. Each edition has brought together visionary leaders, bold ideas, and actionable frameworks driving transformation across Africa.
Explore our past events to relive the moments, insights, and milestones that continue to inspire the future of CX in Africa.
Our event team is available to provide you with any information about participating in the event.
