Redefining Customer & Citizen Experience Leadership in a Transforming Africa. The 2026 Africa CX Leaders Forum 2026 represents a bold evolution of how Africa’s most influential Customer Experience leaders learn, connect, and shape the future of CX on the continent. The forum brings together Africa's brightest CX minds from the private and public sector.
The Africa CX Leaders forum is a platform where those in charge of driving customer experience transformation across Africa meet, learn, network, and gain new ideas and best practices on how to create better experiences for their customers.
The event brings together 4 groups of people:
Speakers at this event are mainly top executives in charge of CX Transformation in Africa’s top customer-centric organizations as well as other key resource persons with strong value addition to the CX Industry.
Africa’s brightest minds in customer experience are coming together to tackle the continent’s biggest CX challenges.
A key part of the event is the unveiling of the works of the forum’s commissions tackling the continent’s biggest CX challenges and developing guides and blueprints for the continent.
Exclusive strategy sessions and peer exchanges where top CX executives refine their leadership blueprints, test their strategies, and gain expert feedback.
(Limited space - only for CX Directors, Heads of CX, and Senior Executives)
The main plenary stage comes alive with keynotes, commission presentations, and high-level panels. The day focuses on shaping the continental CX agenda through shared intelligence and visionary leadership.
Track 1: Workshops, Case Studies & Roundtable:
A learning-intensive day blending practical training, deep-dive workshops, and real case studies showcasing Africa’s CX excellence. Delegates explore actionable tools and emerging innovations.
Track 2: Africa Citizen Experience Conference:
Under the theme; Reimagining Public Services for a Citizen-Centered Africa, the conference aims to bring together governments and public sector actors from across the continent to reimagine how public services are delivered.
The morning begins with outdoor team-building exercises (sports-inspired challenges, problem-solving, and leadership activities to strengthen CX Strategy and CX skills. After which, delegates will have guided excursions to explore local heritage, nature, and community experiences. The day will conclude with a vibrant cultural evening and the CX Wall of Fame Gala, celebrating Africa's CX trailblazers and the contributions of the leaders and partner.
Be part of a movement empowering CX professionals to enhance customer experiences in Africa.
Engage with Africa’s top CX leaders and professionals from various industries.
Present your company’s expertise and technologies in customer experience.
Learn from keynotes and panels addressing cutting-edge topics, such as AI applications in CX and customer experience KPIs.
Contribute to the development of a strategic, data-driven CX framework tailored to African markets.
Be part of Africa’s most transformative CX gathering secure your ticket for the 2026 Africa CX Leaders Forum and join the leaders redefining customer and citizen experience across the continent!
The next chapter of Africa’s CX journey unfolds in Kigali, Rwanda — 15–18 September 2025.
Building on the success and insights of the 2025 edition, the 2026 Africa CX Leaders Forum has been redesigned with purpose, precision, and progression smaller in scale, deeper in substance, and more strategically impactful.
Over the years, the Africa CX Leaders Forum has evolved into the continent’s premier platform for shaping customer and citizen experience leadership. Each edition has brought together visionary leaders, bold ideas, and actionable frameworks driving transformation across Africa.
Explore our past events to relive the moments, insights, and milestones that continue to inspire the future of CX in Africa.
