Africa’s brightest minds in customer experience (CX) are coming together to tackle the continent’s biggest CX challenges. The forum brings together; Heads of CX from the continent's customer centric organizations, industry leaders, consultants, and CX national and professional bodies across Africa.
Be part of a movement empowering CX professionals to enhance customer experiences in Africa.
Engage with Africa’s top CX leaders and professionals from various industries.
Present your company’s expertise and technologies in customer experience.
Learn from keynotes and panels addressing cutting-edge topics, such as AI applications in CX and customer experience KPIs.
Contribute to the development of a strategic, data-driven CX framework tailored to African markets.
CX Frameworks aligned to the African market: Lessons learned from leading CX in the continent.
Leading Effective Voice of the Customer Programs.
The African Consumer / Customer Experience: Insights and Recommendations.
Led by CEM Africa – Vuka Group
Breakout 1: Embracing AI in the world of Contact Centre: Explore the future of contact centers with AI
Breakout 2: Balancing Budget Constraints with Customer Experience Initiatives
Breakout 3: Overcoming Traditional Barriers to Customer Experience in Government
Led by CEM Africa – Vuka Group
Breakout 1: Driving Customer-Centric Innovation Through Digital Transformation
Breakout 2: Prioritising Employee Engagement: The Key to Exceptional Customer Experience
Breakout 3: How to realise enhanced customer experiences with AI and proactive journeys.
Hacking the CX Leadership code - Leading successful CX Teams
CXPA Panel - Winning strategies for customer success in the continent
Individual participation at the Africa CX Leader forum is free and open to all customer experience executives and leaders across the continent.
We are thrilled to present to you our 2025 speakers
Highlights from 2024 Rwanda CX Leader Forum
The Africa Customer Experience Leaders Forum
The Africa CX Leaders forum is a platform where those in charge of driving customer experience transformation across Africa meet, learn, network, and gain new ideas and best practices on how to create better experiences for their customers.
The event aims to unite 3 groups of people:
Speakers at this event are mainly top executives in charge of CX Transformation in Africa’s top customer-centric organizations. Other key resource persons with strong value addition to the CX Industry in Africa will also be invited to the conversations.
During the forums, solution providers and experts are invited to pitch their CX Solutions. This gives CX Leaders a better understanding of which frameworks and technologies can better meet their transformation efforts.
A key part of this forum is access to country level research on customer preferences from across the continent. Leaders get an understanding of the global customer experience index (Global CX Index) of their country or region and deep dive into the variables to look after in their transformation efforts.
Kigali - Rwanda
Ubumwe Grande Hotel
Our event team is available to provide you with any information about participating in the event.
